Returns Policy

Here's what you need to know:

  • Our standard returns policy is 30 days for online orders.
  • Your return may be rejected if item(s) fail to be in a resalable condition.
  • Items must be in their original condition and include all tags.
  • Paperless orders do NOT require a printer to return items.
  • You do not have to pay anything when you drop your parcel off, however all UK returns are subject to a £3 return fee per order which will be deducted from your refund unless the item is faulty or for an exchange.
  • Returns for an exchange are FREE
  • Your invoice and order details can be found in your order confirmation email.
  • You will receive email confirmation of your return.
  • Your refund will be issued via the original payment method within 3 - 5 working days after your return has been processed.
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Exchange Policy

There are now two easy ways to return your ORDER to us.

If you have a paperless delivery, you can return your order by post , entering your order reference number, email or postcode and taking the QR code given to you to any Post Office - No printing necessary!

If you have a dispatch note, you can use the pre-paid return label on your included. Securely re-package your items in the bag we delivered them in (making sure to include your dispatch note with completed returns information inside it) and attach the pre-paid return label to the package, over the top of the original delivery label. You can then take your items to your nearest Royal Mail post office. We will offer you a free exchange for a different size of the same item, or refund you on the original method of payment for your order.

Unfortunately, we are unable to provide exchanges for different items or different colours of the same item—we are only able to provide an exchange for a different size of the same item.

Please note that when returning items for a refund which are not faulty, a £3 fee will be deducted from your return to cover postage costs. We offer free size exchanges or a free return if the item is faulty on all orders. £3 will be deducted from each of your returned orders refunds. 

Please retain your post office receipt until your refund has been issued. This is your proof of return postage.

LILA accepts no responsibility for any returns of products not sold via - these items will be disposed of on receipt.

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