Exchange Policy

There are now two easy ways to return your ORDER to us.

If you have a paperless delivery, you can return your order by post , entering your order reference number, email or postcode and taking the QR code given to you to any Post Office - No printing necessary!

If you have a dispatch note, you can use the pre-paid return label on your included. Securely re-package your items in the bag we delivered them in (making sure to include your dispatch note with completed returns information inside it) and attach the pre-paid return label to the package, over the top of the original delivery label. You can then take your items to your nearest Royal Mail post office. We will offer you a free exchange for a different size of the same item, or refund you on the original method of payment for your order.

Unfortunately, we are unable to provide exchanges for different items or different colours of the same item—we are only able to provide an exchange for a different size of the same item.

Please note that when returning items for a refund which are not faulty, a £3 fee will be deducted from your return to cover postage costs. We offer free size exchanges or a free return if the item is faulty on all orders. £3 will be deducted from each of your returned orders refunds. 

Please retain your post office receipt until your refund has been issued. This is your proof of return postage.

LILA accepts no responsibility for any returns of products not sold via li-la.co.uk - these items will be disposed of on receipt.